It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. You can email at firstname.lastname@example.org.
After receiving your complaint, you will receive a confirmation email from us. We will answer your complaint within 14 days of receipt, and, if it needs more time, we will notify you. Our complaints department will review the complaints and try to resolve the issue to everyone’s satisfaction as quickly and smoothly as possible,
If you do not appreciate this, you can always contact the mediation department of the Webshop Keurmark with which we are affiliated; they will then mediate the complaint.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If the complaint is not yet processed elsewhere, you are free to file the complaint via the European Union platform.